Philippines
Postes
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Manager, Workforce Management - Vertis North
As a Manager Workforce Management, you oversee the operational success of the Workforce Management team. You enable efficient workforce planning, execution, and continuous improvement across all WFM functions to support organizational goals. You manage the performance, drive engagement, and...
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Operations Team Leader (Financial) | Vertis North
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and...
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Customer Experience Analyst (QA)
Checks Customer Service Quality: Monitors and audits transactions to ensure they meet quality standards and aim for excellent customer service.Creates Customer Reports: Generates and updates reports on customer experience using various data sources for analysis and improvement.Analyzes...
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Linguists - Tagalog (Filipino)
We are seeking a skilled linguistic specialist to create comprehensive scripts and a pronunciation dictionary. Join our team and contribute to cutting-edge advancements in Tagalog speech technology while maintaining the highest standards of linguistic integrity!
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Recruitment Privacy Notice Consent Form - Support & Leadeship Applicants
This link is provided to obtain the applicant’s consent for the processing of their personal data, in accordance with the Data Privacy Act, before submitting their application.#LI-DNI
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Global Sr. Server Engineer | Hybrid Set-up
Main Responsibilities:Act as the escalation point of contact for other technology stack teams seeking technical support in relation to Server Infrastructure.Ticket management and resolution - P2-P1 Incident tickets (Priority). Might be engaged in P3 Incidents serving as supporting guide to less...
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Operations Team Leader
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance...
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Operations Team Leader (Logistics Account)
Leads and manages a team of CSR's in the optimal execution of call center operations activities (i.e.taking calls, addressing customer issues / complaints, placing sales orders).Ensures that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis.
